Information Technology Services
Information Technology Services
To become and remain a recognized leader for providing outstanding and highly competent technology consultation and troubleshooting services through the daily collaboration, communication, policy establishment, strategic planning, and timely delivery of services to our faculty, staff, students, and alumni.
To provide exceptional technological services to our faculty, staff, students, and alumni by supplying, in both a courteous and professional manner, quick, responsive, and efficient solutions in full support of Waynesburg University's mission.
For service, please contact our ITS Help Desk:
- Telephone: (724) 852-3413
- Email: firstname.lastname@example.org
- Online ITS Request Form
- Walkup ITS Help Desk location- Robert C. Wiley Armory (ITS & Student Health Services building, across the street from the Fitness Center).
ITS Help Desk Hours
- 8:00 AM till 5:00 PM, Monday-Friday (summer and holiday hours will vary)
- Blackboard support 24 hours a day, 7 days a week, 365 days per year. Please dial (724) 852-3413 and follow the appropriate prompts.
Computer Lab Hours
Knox Lab - Lower Level Eberly Library - General Access Lab
Monday - Thursday 7:30 a.m. - midnight
Friday 7:30 a.m. - 5:00 p.m.
Saturday 10:00 a.m. - 4:00 p.m.
Sunday 2:00 p.m. - midnight
Stewart Hall - Room 409 - Class use during the day
Monday - Thursday 6:00 p.m. - 9:00 p.m.
(unless a class is scheduled)
Mac Lab - Buhl Hall, 4th Floor:
Sunday - Thursday 7:00 p.m. - 11:00 p.m.
CALL Lab - Class use Only
Hanna Lab - Class use Only
Residence Hall Internet
The residence halls on the Waynesburg University main campus are now equipped with Comcast Cable modems for Internet Access. Every student using the Comcast service is required to read and be familiar with the Comcast Acceptable Use Policy. Please check out the other links below for more information about the Comcast Cable Modem service.
MINIMUM COMPUTER REQUIREMENTS
Minimum Requirements for MacIntosh Based Computers
Operating Systems: MAC OS 9.0 thru 10.6, excluding 10.0
Please refer to Apple's website for minimum computer hardware requirements
- A Network Card – Most computers come with a build-in network card. You should have a port on your computer.
- A Network Cable - You will need a CAT 5e Ethernet Patch Cable (RJ45) at least 14 feet in length. This cable will be used to connect your computer (using the port described above) to the network port provided in your room.
- PLEASE NOTE: The Network Cable is not the same as a telephone wire. Most telephone wires are flat while the network cable is round. The ends on the telephone cable are slightly smaller than the network cable. Plugging a telephone cable into the network port can cause damage to the port.
- A Printer – A printer is optional. You can always save your documents to the SkyDrive in myConnect and then go to a Lab to print them. There is no cost to print documents in the Labs.
REPORTING PROBLEMS TO COMCAST
In order to contact Comcast, please follow these steps
INTERNET ACCESS FAQs
Q: What do I do if I forget my myConnect password?
If you forget your password for your myConnect account contact the Help Desk at 724-852-3413.
Q: How long does my password last?
Your myConnect password expires every 60 days. You need to change it before then. If you have set your "Challenge Question and Answer" you can have your password reset automatically, otherwise, you will need to contact the help desk at 724-852-3413.
Q: What do I need to connect to the Residence Hall Network?
You will need several things, which can divide into two main categories: computer software and hardware. In terms of hardware, you need an Ethernet network card/adapter. New computers come pre-installed with ethernet hardware when purchased. If you need to purchase one, in general, ethernet cards/adapters cost more for laptop computers than desktop machines, and more for Macintoshes than IBM compatibles. On the software side, you will need network drivers that will connect you to the network which should be installed through the operating system.
Q: What does it cost to connect to the Residence Hall Network?
There is no charge for activation. You may need a Network card or a Network cable, you can get those from any store in town that sells computer parts.
Q: What if I don't have a network card?
Network cards and network cables are available in any store in town that sells computer parts. You may contact the Help Desk at 724-852-3413 for a list of 3rd Party vendors in the area to purchase and/or install your Network Card. Once your network card is installed and cable plugged in, you can access to the Internet.
Q: My network cable broke, where can I buy a new one?
Network cables are available in any store in town that sells computer parts.
Q: I got a new computer. Do I need to make any changes?
If your new computer does not have a network card in it, you may purchase one at any store in town that sells computer parts. You may call the Help Desk at 724-852-3413 for 3rd party vendors in the area to purchase and/or install your network card.
Q: Where can I find the Residence Hall Policies and Procedures?
Click on the "Residence Network Policies and Procedures" link found on the Information Technology Office webpage.
Q: Can I use wireless routers or wireless access points in my room?
While we work to research, identify, and implement a campus-wide, fully secure "academic" wireless network in all buildings including dormitories, we want to provide students with a possible interim solution. Currently, Waynesburg University only provides wired dormitory network connectivity. However, there is no policy (WU ITS nor Comcast) that prevents students from purchasing and configuring wireless routers within their individual rooms. However, the following policies must be followed if you choose to setup your own wireless networks:
Before contacting Comcast for service / support, students MUST disconnect the wireless router from the cable modem. Our agreement, with Comcast, specifically states that they (Comcast) will only support wired equipment.
Students MUST ensure the proper level of security (password, encryption, etc.) is applied to their wireless router. Unsecured "open" wireless routers can allow others access to your cable connection reducing the speed of your internet connection and dramatically increasing the potential for others to access personal information on your laptop, tablet, or other connected device. Proper security is needed to protect personal identities, credit card information, etc. Owners of unsecured "open" wireless routers will be held fully accountable for any actions taken by other users including illegal music / movie downloads. This can include Federal / State fines, Federal imprisonment, and various University sanctions. For more on the importance of proper wireless security, please reference: http://www.informit.com/guides/content.aspx?g=security&seqNum=162 . Look for wireless routers with security methods/protocols of WPA, WPA2, and/or WPS. Once you have configured security on your wireless router, DO NOT share the password / connection information with others outside your dorm room.
Installation of personally purchased wireless routers outside dormitory locations (e.g. academic buildings, cafeterias, etc.) is strictly prohibited.
Due to liability considerations, ITS personnel are not permitted to help you configure individually purchased wireless routers. Again, Comcast will not offer support for any devices beyond what they currently provide (e.g. hardwired cable / network modems). If you choose to purchase / install a wireless device, support must be obtained through a different source.
While I cannot endorse particular brands of wireless routers, students may find the following article helpful when selecting a device: http://www.pcmag.com/article2/0,2817,2398080,00.asp
Please note: While not always the most convenient method of connection, wired Residence Hall connections are faster and are more secure than wireless connections.