RESIDENCE HALL INTERNET INFORMATION
The residence halls on the Waynesburg University main campus are now equipped with Comcast Cable modems for Internet Access. Every student using the Comcast service is required to read and be familiar with the Comcast Acceptable Use Policy. Please check out the other links below for more information about the Comcast Cable Modem service.
Minimum Computer Requirements
Wireless Routers
Other Items
Reporting Problems to Comcast
Internet Access FAQ's
Residence Network Policies and Procedures
Comcast Acceptable Use Policy
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MINIMUM COMPUTER REQUIREMENTS
Minimum Requirements for PC Based Computers
Operating Systems: Windows XP, Windows Vista, Windows 7
Please refer to Microsoft's website for minimum computer hardware requirements
Minimum Requirements for MacIntosh Based Computers
Operating Systems: MAC OS 9.0 thru 10.6, excluding 10.0
Please refer to Apple's website for minimum computer hardware requirements
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WIRELESS ROUTERS
Wireless routers SHOULD NOT be used in the Residential Halls because of the following reasons:
- Wired Residence Hall connections are faster and more secure than wireless connections
- Open wireless routers can allow others on your cable connection reducing the speed of your internet connection and increasing the potential for others to access information on your computer
- Owners of wireless routers can be held accountable for any actions taken by other users including illegal music downloads resulting in State/Federal fines
- Comcast (the University Internet Provider) requests that no 3rd party provided wireless equipment be used to ensure better service & support
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OTHER ITEMS
- A Network Card – Most computers come with a build-in network card. You should have a port on your computer.
- A Network Cable - You will need a CAT 5e Ethernet Patch Cable (RJ45) at least 14 feet in length. This cable will be used to connect your computer (using the port described above) to the network port provided in your room.
PLEASE NOTE: The Network Cable is not the same as a telephone wire. Most telephone wires are flat while the network cable is round. The ends on the telephone cable are slightly smaller than the network cable. Plugging a telephone cable into the network port can cause damage to the port.
- A Printer – A printer is optional. You can always save your documents to the SkyDrive in myConnect and then go to a Lab to print them. There is no cost to print documents in the Labs.
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REPORTING PROBLEMS TO COMCAST
To report a Problem to Comcast, call the toll free Comcast number that is available from your Residence Director and Residence Assistants. That number also can be found posted around campus and in the residence halls. (You will not need an account number.)
Support is available 24/7. Be ready to give them your Name, Residence Hall and Room Number.
Check out the Waynesburg Technology page for more information about the Cable Modem service.
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INTERNET ACCESS FAQs
Q: What do I do if I forget my myConnect password?
If you forget your password for your myConnect account contact the Help Desk at 724-852-3413.
Q: How long does my password last?
Your myConnect password expires every 60 days. You need to change it before then. If you have set your "Challenge Question and Answer" you can have your password reset automatically, otherwise, you will need to contact the help desk at 724-852-3413.
Q: What do I need to connect to the Residence Hall Network?
You will need several things, which can divide into two main categories: computer software and hardware. In terms of hardware, you need an Ethernet network card/adapter. New computers come pre-installed with ethernet hardware when purchased. If you need to purchase one, in general, ethernet cards/adapters cost more for laptop computers than desktop machines, and more for Macintoshes than IBM compatibles. On the software side, you will need network drivers that will connect you to the network which should be installed through the operating system.
Q: What does it cost to connect to the Residence Hall Network?
There is no charge for activation. You may need a Network card or a Network cable, you can get those from any store in town that sells computer parts.
Q: What if I don't have a network card?
Network cards and network cables are available in any store in town that sells computer parts. You may contact the Help Desk at 724-852-3413 for a list of 3rd Party vendors in the area to purchase and/or install your Network Card. Once your network card is installed and cable plugged in, you can access to the Internet.
Q: My network cable broke, where can I buy a new one?
Network cables are available in any store in town that sells computer parts.
Q: I got a new computer. Do I need to make any changes?
If your new computer does not have a network card in it, you may purchase one at any store in town that sells computer parts. You may call the Help Desk at 724-852-3413 for 3rd party vendors in the area to purchase and/or install your network card.
Q: Where can I find the Residence Hall Policies and Procedures?
Click on the "Residence Network Policies and Procedures" link found on the Information Technology Office webpage.
Q: Can I use wireless routers or wireless access points in my room?
Not recommended. There are two network connections in each room. You will be permitted one device connected to each network connection.
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